Returns, Shortages & Cancellations


We are proud to let you know that the volume of returns is practically ZERO. However if you deem and have a valid reason that the merchandise you received has to be returned, please email our sales department ([email protected]) for an RA Number within 7 days of receipt of goods. Unauthorized returns (without an RA Number) will not be credited. 

Damages & Shortages: 
It is important that you count and inspect all cartons immediately upon receipt.
Make sure that (Freight oriented) damages or shortages are noted on the Bill of Lading before signing so that you can immediately file a claim with the carrier.
If the damages or shortages are not freight oriented please take a moment to notify our Sales Department and we will take the appropriate steps to rectify the problem.   

Please NOTE that depending on the reason of the return : 
A Re-stocking and return freight may be applied. 

Cancelling an Order : 
An order which has been placed on line and has not yet been shipped can be cancelled at any time